What is your lifetime guarantee?
They may be the definition of comfort, softness, and durability, but we know that repeat adventures aren'talways easy on your favorite socks. So, if you wear your favorite pair enough to wear them down, we'lreplace them for free.
To request an easy replacement:
- Step 1: Send email to begin your claim;
- Step 2: fill in the reason for needing a replacement；
- （Quality issues/size discrepancies/wrong goods shipped, etc...）
- Step 3: In email message, be sure to fill in include your order date and number and fill in your order number/sku or provide your purchase record;
- Sten 4: Share vour sock story with us! We're genuinely interested in hearing about what happened to youlsocks. How did you take care of them? What do you use them for? This will help our awesome product teamgather feedback and make the next round even better;
- Step 5: Upload a photo of each pair needing to be replaced. This will help us figure out what happened andhow to best fix it in the future.
- Step 6: Once the Lifetime Warranty claim is reviewed, you will receive an emall from our Customer HappinessTeam to get you a new pair on the house!
*Please note that our standard shipping charges may apply